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DISTANCE LEARNING

 

The Higher Education Opportunities Act of 2008 requires that institutions offering distance education provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

Lakeland Community College students enrolled in distance classes and residing out-of-state, are encouraged to follow the Student Initiated Complaint Procedure SS61-02B to resolve any concerns. Online students have the same rights and responsibilities as those enrolled in on-campus courses.

In the event students are unable to resolve complaints or concerns through the Student Initiated Complaint Procedure, students may seek additional resolution through the appropriate state agency or accrediting body.

Lakeland Community College is regionally accredited by the Higher Learning Commission.

Individual State Agencies

Alabama

Alabama Commission on Higher Education
P.O. Box 302000 
Montgomery, AL 36130-2000
Website: http://www.ache.alabama.gov

Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505 
Juneau, AK 99811-0505
Website: https://acpesecure.alaska.gov/

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260 Phoenix, AZ 85007
Website: https://ppse.az.gov/complaint

Arkansas

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
Website: http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form

Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
Website: http://www.sbpce.arkansas.gov/complaint-process

California

California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Website: http://www.bppe.ca.gov/forms_pubs/complaint.pdf 

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
Website: http://www.portal.ct.gov/DCP

Delaware            

Delaware Department of Education - School Supports
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
Website: https://www.doe.k12.de.us/sara

District of Columbia

Office of the State Superindendent of Education
1050 First Street, NE
Washington, DC 20002
Website: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida 

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414 Tallahassee, FL 32399-0400
Website: http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
Website: https://gnpec.georgia.gov/ga-sara-student-complaint-rules

Hawaii

Hawaii State Department of Education
3645 Waialae Ave.
Honolulu, HI 96816
Website: http://cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Website: https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

Illinois

Illinois Board of Higher Education
1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Website: http://complaints.ibhe.org/

Indiana

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
Website: https://www.in.gov/bpe/2329.htm

Iowa

Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
Website: https://www.iowacollegeaid.gov/content/forms-and-applications

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Website: https://www.kansasregents.org/academic_affairs/sara

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
Website: http://cpe.ky.gov/campuses/consumer_complaint.html

Louisiana

Louisiana Board of Regents
1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
Website: https://regents.la.gov/divisions/planning-research-and-academic-affairs/institutional-licensure/sara/

Maine

Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Website: http://www.maine.gov/doe/highered/sara/

Maryland

Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Website: http://mhec.maryland.gov/institutions_training/Pages/acadaff/sara.aspx

Massachusetts

Massachusetts Department of Higher Education
1 Ashburton Place, Room 1401
Boston, MA 02108-1696
Website: http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan

Department of Labor and Economic Growth
Office of Postsecondary Services, Proprietary School Unit
Victor Office Center, 3rd Floor
201 North Washington Square
Lansing, MI 48913
Website: http://www.michigan.gov/lara/0,4601,7-154-10401-279166--,00.html

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN  55108-5227
Website: http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi   

Mississippi Institution of Higher Learning
3825 Ridgewood Road Jackson, MS 39211-6453
Website: http://www.mississippi.edu/mcca/student_complaint_process.asp

Montana

Montana University System
Office of the Commissioner of Higher Education
560 N. Park Avenue
P.O. Box 203201
Helena, MT 59620-3201
Website: http://mus.edu/mus-statement-of-complaint-process.asp

Nebraska

Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Website: https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada

Nevada System of Higher Education
Board of Regents
4300 S. Maryland Parkway
Las Vegas, NV 89119
Website: https://www.nevada.edu/ir/page.php?p=sara

New Hampshire

New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
Website: https://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey

State of New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza
10th Floor, P.O. Box 542
Trenton, NJ 08625-0542
Website: http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Mexico

New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
Website: http://www.hed.state.nm.us/students/nc-sara.aspx

New York

New York State Education Department
89 Washington Avenue
Albany, NY 12234
Website: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

NCSEAA
c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
Website: http://www.saranc.org/complaint.html

North Dakota

Vice Changellor of Academic and Student Affairs
600 East Boulevard Avenue
Bismarck, ND 58505-0230
Website: https://www.ndus.edu/system/state-authorization/

Ohio

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Website: https://www.ohiohighered.org/students/complaints

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Website: https://www.okhighered.org/current-college-students/complaints.shtml

Oregon

Higher Education Coordinating Commission
255 Capitol Street NE, Third Floor
Salen, OR 97310
Website: http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania

Pennsylvania Department of Education
Postsecondary and Adult Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Website: http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx

Puerto Rico

Website: http://www2.pr.gov/agencias/cepr/inicio/Pages/SARA.aspx

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd., Suite 100
Warwick, RI 28686
Website: https://www.riopc.edu/page/RI-SARA/

South Carolina

South Carolina Commission on Higher Education
Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
Website: http://www.che.sc.gov/che_docs/academicaffairs/license/complaint_procedures_and_form.pdf

South Dakota

South Dakota Board of Regents
306 East Capitol Avenue, Suite 200
Pierre, SD 57501
Website: https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Pages/default.aspx

Tennessee

State of Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243-0830
Website: https://www.tn.gov/content/tn/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization.html

Texas

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
Website: http://www.thecb.state.tx.us/index.cfm?ObjectID=4494F260-E342-2613-4D0A7428287BF99A

Utah

Utah System of Higher Education
Board of Regents Building
The Gateway
60 South 400 West
Salt Lake City, UT 84101
Website: https://higheredutah.org/sara/

Vermont

Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
Website: http://education.vermont.gov/documents/postsecondary-program-complaint-resolution

Virginia

State Council of Higher Education for Virginia
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
Website: http://www.schev.edu/index/institutional/state-authorization-reciprocity-agreements-(sara)

Washington

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Website: https://www.wsac.wa.gov/student-complaints

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301
Website: http://www.wvhepc.edu/inside-the-commission/special-initiatives/state-authorization-reciprocity-agreement-sara/

Wisconsin

Wisconsin Higher Educational Aids Board
131 W. Wilson Street, #902
Madison, WI 53703
Website: http://www.heab.state.wi.us/DLAB/faq.html#4

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Website: https://edu.wyoming.gov/downloads/schools/student-complaint-form.pdf

 


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