The Higher Education Opportunities Act of 2008 requires that institutions offering distance education provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

Lakeland Community College students enrolled in distance classes and residing out-of-state, are encouraged to follow the Student Initiated Complaint Procedure SS61-02B to resolve any concerns. Online students have the same rights and responsibilities as those enrolled in on-campus courses.

In the event students are unable to resolve complaints or concerns through the Student Initiated Complaint Procedure, students may seek additional resolution through the appropriate state agency or accrediting body.

Lakeland Community College is regionally accredited by the Higher Learning Commission.

Individual State Agencies


Alabama Commission on Higher Education
P.O. Box 302000 
Montgomery, AL 36130-2000
AL Complaint Form


Alaska Commission on Postsecondary Education
P.O. Box 110505 
Juneau, AK 99811-0505
AK Complaint Form


Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260 Phoenix, AZ 85007
AZ Complaint Form


Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
AR Complaint Form


California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
CA Complaint Form


Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
CO Complaint Form


Office of Higher Education
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
CT Complaint Form


Delaware Department of Education - School Supports
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
DE Complaint Form

District of Columbia

Office of the State Superindendent of Education
1050 First Street, NE, fifth floor
Washington, DC 20002
DC Complaint Form


Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414 Tallahassee, FL 32399-0400
FL Complaint Form


Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
GA Complaint Form


Hawaii State Department of Education
3645 Waialae Ave.
Honolulu, HI 96816
HI Complaint Form


Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
ID Complaint Form


Illinois Board of Higher Education
1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701
IL Complaint Form


Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 300
Indianapolis IN 46204-1984
IN Complaint Form


Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
IA Complaint Form


Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
KA Complaint Form


Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
KY Complaint Form


Louisiana Board of Regents
1201 N. Third Street, Suite 6-200
Baton Rouge, LA 70802
LA Complaint Form


Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
ME Complaint Form


Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
MD Complaint Form


Massachusetts Department of Higher Education
1 Ashburton Place, Room 1401
Boston, MA 02108-1696
MA Complaint Form


Department of Labor and Economic Growth
Office of Postsecondary Services, Proprietary School Unit
Victor Office Center, 3rd Floor
201 North Washington Square
Lansing, MI 48913
MI Complaint Form (search for "post secondary student complaints")


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN  55108-5227
MN Complaint Form


Mississippi Institution of Higher Learning
3825 Ridgewood Road Jackson, MS 39211-6453
MS Complaint Form


Missourie Department of Higher Education
MO Complaint Form


Montana University System
Office of the Commissioner of Higher Education
560 N. Park Avenue
P.O. Box 203201
Helena, MT 59620-3201
MT Complaint Form


Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
NE Complaint Form


Nevada System of Higher Education
Board of Regents
4300 S. Maryland Parkway
Las Vegas, NV 89119
NV Complaint Form

New Hampshire

New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
NH Complaint Form

New Jersey

State of New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza
10th Floor, P.O. Box 542
Trenton, NJ 08625-0542
NJ Complaint Form

New Mexico

New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
NM Complaint Form

New York

New York State Education Department
89 Washington Avenue
Albany, NY 12234
NY Complaint Form

North Carolina

c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
NC Complaint Form

North Dakota

Claire Gunwall
600 E Boulevard Ave., Dept 215
Bismarck, ND 58505-0230
ND Complaint Form


Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
OH Complaint Form


Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
OK Complaint Form


Higher Education Coordinating Commission
255 Capitol Street NE, Third Floor
Salen, OR 97310
OR Complaint Form


Pennsylvania Department of Education
Postsecondary and Adult Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
PA Complaint Form

Puerto Rico

Puerto Rico Complaint Form

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd., Suite 100
Warwick, RI 28686
RI Complaint Form

South Carolina

South Carolina Commission on Higher Education
Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
SC Complaint Form

South Dakota

South Dakota Board of Regents
306 East Capitol Avenue, Suite 200
Pierre, SD 57501
SD Complaint Form


State of Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243-0830
TN Complaint Form


Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
TX Complaint Form


Utah System of Higher Education
Board of Regents Building
The Gateway
60 South 400 West
Salt Lake City, UT 84101
UT Complaint Form


Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
VT Complaint Form


State Council of Higher Education for Virginia
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
VA Complaint Form


Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
WA Complaint Form

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301
WV Complaint Form


Wisconsin Higher Educational Aids Board
131 W. Wilson Street, #902
Madison, WI 53703
WI Complaint Form


Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
WY Complaint Form


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