Procedure Number: SS64-01
Title: ADA Complaint Procedure for Non-Instructional Issues
Date Approved: 6/20/95
Updated & Approved: 06/10/2003
Related Policy 3354:2-61-11



  1. Purpose
    1. The non-educational complaint procedure provides a process for Lakeland students, employees and visitors to:
      1. Resolve concerns arising in relation to issues on ADA, Section 504, accommodations at Lakeland.
      2. Appeal the interpretation or application of a policy or procedure.
  2. Operating Principles
    1. The complainant must clearly and concisely cite a barrier or name a needed accommodation.
    2. A complaint is best resolved informally among those parties directly involved. Every possible effort should be made to resolve the complaint in this manner.
    3. If the complaint cannot be resolved informally, the complainant has the right to proceed as outlined in III. below.
    4. All complaints will be handled in an objective and fair manner.
    5. No one who files a complaint will be subject to any reprisals as a result of his/her action.
  3. Appeal Procedure for an ADA Complaint
    1. The complainant shall present in writing a detailed and signed statement of the nature of the complaint to the ADA Compliance Officer, in the office of the Vice President for Human Resources and Organizational Development, within ten (10) working days after the last attempt at informal resolution.
    2. Upon receipt of the complaint, the ADA Compliance Officer shall send a copy of the complaint to the parties directly involved.
    3. The ADA Compliance Officer shall meet with the complainant and the parties directly involved in the complaint within ten (10) working days from receipt of the complaint to review the informal attempt at resolution and to discuss appropriate actions to be taken to resolve the matter.
    4. The ADA Compliance Officer will send the complainant and all appropriate parties a written proposed resolution of the complaint within ten (10) working days from the meeting.
    5. If the complainant is dissatisfied with the proposed resolution, he/she may appeal in writing to the appropriate Vice President within ten (10) working days from receipt of the proposed resolution.
    6. The Vice President will meet with the complainant and all individuals involved within ten (10) working days from receipt of the appeal.
    7. After meeting with the parties involved in the complaint, the Vice President will render a decision and respond in writing to the complainant within ten (10) working days. The decision of the Vice President is final.
Staging Enabled