Lakeland's IT-related certificate programs can help launch your career or upgrade your existing job skills. Our certificates can be earned while working to earn your full associate degree program as well.
This certificate is designed to prepare students for employment in a variety of positions requiring fundamental information technology knowledge and skills. It also fulfills one of the designated steps leading to completion for several IT degree concentrations.
This certificate program builds upon previous information technology foundational skills by providing core competencies as well as breadth and depth in specific focus areas. It is designed to prepare students for employment in a variety of positions requiring more specialized computer knowledge and skills. It also fulfills one of the designated steps leading to completion for all of the IT degree concentrations.
This certificate builds upon previous information technology proficiency skills by providing professional competencies as well as an additional breadth and depth. It is designed to prepare students for employment in a variety of positions requiring a professional level of computer knowledge and skills. It also fulfills one of the designated steps leading to completion for all of the IT degree concentrations.
IT support analysts provide help and advice to people and organizations using computer software or equipment, responding to phone and email requests for help. They can often help users remotely, but may also make site visits so that they can solve a problem in person.
- Computer maintenance and optimization
- Hardware operation and troubleshooting
- Interface workstation on a network
- Knowledge and application of Microsoft Office Applications to test at expert level (Word, Excel and Access)
- Microsoft Project to manage costs, resources, equipment, time and people involved in a project
- Understand the hardware and software used in a network (servers, switches and routers)
- Write basic reports using Structured Query Language (SQL)
- Systems analysis and design
- Use logic and problem-solving
- Basic programming skills
- Apply customer service skills
- Maintain record of calls and actions taken to manage incoming calls manually or using a software system
- Use knowledge and troubleshooting skills to resolve end user problems, such as telephone, phone mail, LAN, operating systems and software applications
- File management (organize, file and store)
- Install and troubleshoot, set up network clients
- Knowledge of how specific operating systems work (Windows, UNIX and Linux)
- Set up and connect client to Windows server
- Knowledge of local area networking (LAN), wide area networking (WAN), wireless and telecommunications protocols
- Support Windows environments
- Decision making
- Presentation preparation
- Project management
- Understand core business functions and how information technology interrelates with business
Lakeland provides a variety of related degree programs.
The Associate of Technical Studies degree in computer information technology will prepare graduates for career objectives requiring more than one computer-related specialization. Specializations can be combined from within, but not limited to, areas such as computer network support, computer user support, computer programming, data information analysis and media studies. Available courses include those that prepare for industry certification from Cisco, CompTIA, Google, Microsoft and Oracle.
Learn more about all of our degree offerings.