Can I email my service request? You mail email your request to helpdesk@lakelandcc.edu, or if you are on Lotus Notes, via the automated system (ask a Help Desk specialist for the address) I submitted a work request, and I want to know the current status, how do I check this? Requests submitted via the automated system will provide a tracking number that Lotus Notes (not webmail) users can use to track their requests. Can I get discount software through the college? Students, faculty, and staff can purchase software at education prices through the college bookstore. You will need your Lakeland ID Card. Information Technology and Computer Science (IT & CS, formally ISYS) and Engineering Technology students should consult with their instructors before purchasing software for a course. http://lakelandcc.edu/stuservi/bookstor/ I am a student and need additional technology assistance, whom do I call? The Help Desk can refer you to the correct person or enter a service request for you. Their information is available online or at 440.525.7570 http://www.lakelandcc.edu/ACADEMIC/it/helpdesk.asp I am a professor and am having difficulty entering my grades, who do I call? The Help Desk can refer you to the correct person or enter a service request for you. Their information is available online or at 440.525.7570 http://www.lakelandcc.edu/ACADEMIC/it/helpdesk.asp I noticed someone who no longer works here/goes to school here is still in the email system, whom do I notify? The Help Desk can refer you to the correct person or enter a service request for you. Their information is available online or at 440.525.7570 http://www.lakelandcc.edu/ACADEMIC/it/helpdesk.asp I noticed someone with a similar email name to mine, can I change my email account? The Help Desk can refer you to the correct person or enter a service request for you. Their information is available online or at 440.525.7570 http://www.lakelandcc.edu/ACADEMIC/it/helpdesk.asp I recently married and want to change my name to reflect my new married name, what do I do The Help Desk can refer you to the correct person or enter a service request for you. Their information is available online or at 440.525.7570 http://www.lakelandcc.edu/ACADEMIC/it/helpdesk.asp Who do I contact to find out if my computer will be replaced this year? You should start with your supervisor to find the replacement policy for your area. The printer in our office needs service. Who should we call? The Help Desk can refer you to the correct person or enter a service request for you. Their information is available online or at 440.525.7570 http://www.lakelandcc.edu/ACADEMIC/it/helpdesk.asp