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<faq>
<faqNode>
  <question>Who do I contact about personalized BlackBoard consultations?</question>
  <answer>Start with the folks in Instructional Technology</answer>
  <url>http://www.lakelandcc.edu/dl/</url>
</faqNode>
<faqNode>
  <question>How do I turn on my course so that my students are able to enter it when I'm ready for them to?</question>
  <answer><![CDATA[ All new courses, by default, are turned "off." That means, they're unavailable to your students. To turn a course on]]>
<liF><![CDATA[ Enter the "Control Panel" of that specific course]]></liF>
<liF><![CDATA[ Click on the "Settings" link in the lower-left hand module of the control panel]]> </liF>
<liF><![CDATA[ Click on the "Course Availability" link ]]></liF>
<liF><![CDATA[ Click the radio button next to "Yes"]]> </liF>
<liF><![CDATA[ Click "Submit"]]></liF>
</answer>
<picture>BlackboardInstructorFAQ01.png</picture>
  </faqNode>
  <faqNode>
  <question>When are students batch enrolled?</question>
  <answer>We usually begin enrolling students a week before classes start. For terms where there is only a week between classes (for example, between spring and summer I), it may be three days before the term starts. Check with Instructional Technology for the exact dates</answer>
</faqNode>
<faqNode>
<question>What do I need to do to get my students enrolled?</question>
<answer>If you already have a Blackboard course site, email to BBSupport&#064;mail.lakelandcc.edu containing the Banner Course ID (i.e. ENGL2263) - the CRN/Section # - and the Blackboard Course ID you can locate using the MyCourses tab within Blackboard.</answer>
</faqNode>
  <faqNode>
  <question>Are students who drop the course automatically dropped from Blackboard?</question>
  <answer><![CDATA[ As of now, no, they are not. You will need to remove them yourself. Go to Control Panel, then "Remove Users from Course". Chose the student(s) who have dropped. Please type the word "Yes" in the text box, then click "Submit" to remove selected items. You can also make the "Unavailable". Control Panel, then "List  Modify Users", then choose the student who has dropped. Select "Properties", scroll to the bottom of the page and find "Available (this course only)". Change this to "No". Click on "Submit". ]]></answer>
</faqNode>
  <faqNode>
  <question>What do I do at the end of the term to clean up my site?</question>
  <answer>There are several things you need to do:
<liF><![CDATA[ If you have used the online gradebook in Blackboard, export the gradebook ]]></liF>
<liF><![CDATA[ If you used the Online Student Survey, retrieve that data ]]></liF>
<liF><![CDATA[ If you used the Discussion Board, archive the course ]]></liF>
<liF><![CDATA[ Remove the students from the course site. With final grades now being posted on Banner, you don't have to leave the Blackboard site open. ]]></liF>
<liF><![CDATA[ Remove files from the Digital Dropbox ]]></liF>
   <liF><![CDATA[ Remove old announcements ]]></liF>
<liF><![CDATA[ If necessary, update the syllabus and any other content ]]></liF>
  <liF><![CDATA[ Change the title of the course to reflect the current term. Control Panel, Settings, Course Name and Description. ]]></liF>
<liF><![CDATA[ If you used time-release content, reset the availability dates of the folders or items ]]></liF>
<liF><![CDATA[ Set the course site to Unavailable. ]]></liF>
<liF><![CDATA[ Be sure to make the course Available when you want students to have access to it.  ]]></liF>
</answer>
</faqNode>
<faqNode>
  <question>How do I change the color of my main navigation links?</question>
  <answer>Go to the Control Panel 
<liF><![CDATA[ Click on the "Settings" link down in the bottom left-hand corner of your screen ]]></liF>
<liF><![CDATA[ Click on the "Course Design" option ]]></liF>
<liF><![CDATA[ Click on the additional "Course Design" option ]]></liF>
<liF><![CDATA[ In the new screen that appears, you will have the option of choosing either "Buttons" or "Text" as the presentation style for your main navigation links; underneath that option, you will see additional options that will allow you to modify the color of your buttons (if you chose "Button" for your main navigation panel) or the background color and text color for your text links (if you chose "Text" for your main navigation panel) ]]></liF>
<liF>Once you&#8217;re finished choosing your color options, click Submit at the bottom of the page</liF>
</answer>
  </faqNode>
  <faqNode>
  <question>How do I add a banner to my course?</question>
  <answer>We are assuming you have already created your banner artwork (a gif, jpg or png file about 640 x 100 pixels in size). 
<liF><![CDATA[ Go to the Control Panel  ]]> </liF>
<liF><![CDATA[ Click on the "Settings" link down in the bottom left-hand corner of your screen ]]> </liF>
<liF><![CDATA[ Click on the "Course Design" option ]]></liF>
<liF><![CDATA[ Click on the "Course Banner" option ]]></liF>
<liF><![CDATA[ Browse for your course banner by clicking on the "Browse" button, and then, once your image is loaded, clicking "Submit" ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>How do I set up a content folder?</question>
  <answer>The instructions for this task may vary depending on how you rename your main navigation buttons/links; however, starting from your default settings, you would
<liF><![CDATA[ Enter the "Control Panel" ]]></liF>
<liF><![CDATA[ Locate the content area that you want to add your folder to (e.g. "Course Information", "Course Documents", "Assignments", etc.), and click on that link ]]></liF>
<liF><![CDATA[ At the top of the screen, you will see a series of buttons. Locate and click on the "Folder" button ]]></liF>
<liF><![CDATA[ Give your folder a name by typing a title into the blank textbox next to the "or specify your own name" prompt ]]></liF>
<liF>Give your folder a description (this is optional), by typing text into the large textbox beneath the field for your folder's name</liF>
<liF><![CDATA[ Scroll down to the bottom of the page and click the "Submit" button ]]></liF>
<liF>Click the OK button </liF>
<liF><![CDATA[ You should see your newly created folder "shell" before you on the page; click on the "OK" button at the bottom of the screen to return to the control panel, or click on the name of the folder itself to begin putting content in it. ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>How do I put an item inside a content folder?</question>
  <answer>Again, the instructions for this task may vary depending on how you rename your main navigation buttons/links; however, starting from your default settings, you would
<liF><![CDATA[ Enter the "Control Panel" ]]></liF>
<liF><![CDATA[ Locate the content area where your folder resides (e.g. "Course Information", "Course Documents," "Assignments", etc.), and click on that link  ]]></liF>
<liF>Now locate the folder to which you want to add content. Click on the name of the folder in order to get inside the folder. </liF>
<liF><![CDATA[ At the top of your screen, you will see a series of buttons. Locate and click on the "Item" button ]]></liF>
<liF><![CDATA[ Give your item a name by typing a title into the blank textbox next to the "or specify your own name" prompt ]]></liF>
<liF>Give your item a description (this is optional), by typing text into the large textbox beneath the field for your item's name</liF>
<liF><![CDATA[ If you would like to attach a linked document along with this item, then scroll down the page, locate the large "Browse" button, and browse for the desired attachment. In the "Name of Link to File" field, type in a the piece of text that students will click on in order to access this linked file (e.g., "click here to access document") ]]></liF>
<liF>Scroll down to the bottom of the page and hit the Submit button </liF>
<liF>Click the "OK" button </liF>
<liF>You should see your newly created item before you on the page; keep clicking on the OK button at the bottom of the screen until you return to the control panel.</liF>
 </answer>
  </faqNode>
  <faqNode>
  <question>How do I copy a small piece of content (e.g., one item, one link, one folder, etc.) from one part of my course to another part of that same course?</question>
  <answer>Start by going to the Control Panel
<liF><![CDATA[ Next, click on the main menu link that will allow you to access the piece of content you would like to copy  ]]></liF>
<liF><![CDATA[ After you have located the item you would like to copy, locate the "Copy" button adjacent to it in the right-hand side of your screen, and click on it (note that assignments and quizzes may not be copied in this manner; they do not get a copy button)  ]]></liF>
<liF><![CDATA[ In the new window that appears, leave the "Destination Course" default exactly as it is.  ]]></liF>
<liF><![CDATA[ Click the "Browse" button next to the "Destination Folder" to locate the exact place in your course that you want this piece of content to be copied to  ]]></liF>
<liF><![CDATA[ You should see a small course map window pop up (be patient, as this may take a little time); click on the + and  icons on the map to reveal the specific area, folder, or learning unit to which you want to copy this piece of content; once this area is revealed, click on the radio button next to it, and then click the "Submit" button at the bottom of the map window  ]]></liF>
<liF><![CDATA[ Leave the "Delete item after copy" option set to "No"  ]]></liF>
<liF><![CDATA[ Click "Submit" at the bottom of the page  ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>How do I copy a small piece of content (e.g., one item, one link, one folder, etc.) from Course A to Course B?</question>
  <answer><![CDATA[ You need to start by entering the course that currently has the content you want to copy; we call this the "source course" ]]>
<liF><![CDATA[ Go into the "Control Panel" for that source course  ]]></liF>
<liF><![CDATA[ Next, click on the main menu link that will allow you to access the piece of content you would like to copy  ]]></liF>
<liF><![CDATA[ Once you've located the item you would like to copy, locate the "Copy" button adjacent to it in the right-hand side of your screen, and click on it (note that assignments and quizzes may not be copied in this manner; they do not get a copy button)  ]]></liF>
<liF><![CDATA[ In the new window that appears, click the dropdown menu next to the "Destination Course" option to select the course you want this piece of content to be copied to  ]]></liF>
<liF><![CDATA[ Click the "Browse" button next to the "Destination Folder" to locate the exact place in that new course where you would like to put this piece of content  ]]></liF>
<liF><![CDATA[ You should see a small course map window pop up (be patient, as this may take a little time); click on the + and  icons on the map to reveal the specific area, folder, or learning unit to which you want to copy this piece of content; once this area is revealed, click on the radio button next to hit, and then click the "Submit" button at the bottom of the map window  ]]></liF>
<liF><![CDATA[ Leave the "Delete item after copy" option set to "No"  ]]></liF>
<liF><![CDATA[ Click "Submit" at the bottom of the page  ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>What is a group, and how do I set one up?</question>
  <answer>Blackboard allows you to create student groups of any size. These student groups can have access to their own discussion board, collaborate tools, file sharing options, and group email listservs. To create a group from within your Blackboard course
<liF><![CDATA[ Start by going into the Control Panel. ]]></liF>
<liF><![CDATA[ Under the "User Management" module in the upper right-hand corner, click on the link that reads "Manage Groups." ]]></liF>
<liF><![CDATA[ Click on the "Add Group" button. ]]></liF>
<liF><![CDATA[ Type in a name for your group and assign the group the kinds of interactive features you would like group members to have access to ]]></liF>
<liF><![CDATA[ Click "Submit." ]]></liF>
<liF><![CDATA[ Click "OK." ]]></liF>
<liF><![CDATA[ To add students to a group, click on the "Modify" button associated with your new group and then on the "Add Users to Group" link. ]]></liF>
<liF><![CDATA[ Search for all the students in your class, and then select the ones that should be added to your group. ]]></liF>
<liF><![CDATA[ Click "Submit." ]]></liF>
<liF><![CDATA[ You can find your new group under the Communication Button on the course navigation bar; it is under the link entitled "Group Pages"  ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>Where do I go to access a student roster for my course?</question>
  <answer><![CDATA[ Note: Banner is always the most authoritative and up-to-date source for your class roster. Blackboard displays a course roster for you that is pretty accurate; however, Blackboard does not  reflect students who have formally "un-enrolled" from your course. For that reason, always consult Banner for an official roster for your course.  To access the unofficial roster for the course ]]>
<liF><![CDATA[ Go to the "Control Panel"  ]]></liF>
<liF><![CDATA[ Click on the "List/Modify Users" link  ]]></liF>
<liF><![CDATA[ Click on the "Search" button to reveal an updated list of everyone enrolled in your course ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>How do I custom name a main navigation link?</question>
  <answer>Like so:
  <liF><![CDATA[ Click on "Control Panel" ]]></liF>
<liF><![CDATA[ Next, click on the "Manage Course Menu" link in the lower left-hand part of your screen ]]></liF>
<liF><![CDATA[ You should now see a list of all the existing main navigation links before you; to change the name of one of them, click on the "Modify" button adjacent to the link you would like to alter. In the new screen that appears, type your own customized name for that link into the blank field next to the "Area name" prompt ]]></liF>
<liF><![CDATA[ When finished, click on the "Submit" button ]]></liF>
</answer>
  </faqNode>
  <faqNode>
  <question>How do I add an INTERNAL LINK to the main navigation panel of my course?</question>
  <answer>To add an internal link to the main navigation panel of your course (that is, a main navigation link that will connect directly to a specific place within your course, like, say, a particular folder or a learning unit)
<liF><![CDATA[ Click on "Control Panel" ]]></liF> 
<liF><![CDATA[ Next, click on the "Manage Course Menu" link in the lower left-hand part of your screen ]]></liF>
<liF><![CDATA[ You should see a list of all the existing main navigation links before you, along with a series of button options at the top of your screen. Click on the "Course Link" button ]]></liF>
<liF><![CDATA[ In the new screen that appears, name your new link by typing in a name into the "Area name" field ]]></liF>
<liF><![CDATA[ Next, click the "Browse" button to designate the exact place in your course that you want this new link to connect to ]]></liF>
<liF><![CDATA[ You should see a small course map window pop up (be patient, as this may take a little time); click on the plus and minus icons on the map to reveal the specific area, folder, or learning unit where you want your new link to point to; once this area is revealed, click on the radio button next to it, and then click the "Submit" button at the bottom of the map window ]]></liF>
<liF><![CDATA[ Click "Submit" at the bottom of the page ]]></liF>
</answer>
  </faqNode>
<faqNode>
  <question>Where did these questions come from?</question>
  <answer>Some questions &amp; answers were taken from the University of Alaska</answer>
  <url>http://technology.uaa.alaska.edu/kb/Computer/Blackboard/Blackboard_Instructor_FAQ.cfm</url>
</faqNode>
</faq>