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<faq>
<faqNode>
  <question><![CDATA[ I misplaced my copy of the "Handbook for Online Students". Where can I get another copy? ]]></question>
  <answer>The Handbook is available online</answer>
  <url>http://itcs.lakelandcc.edu/DistanceLearning/studentHandbook.htm</url>
</faqNode>
<faqNode>
  <question>How do I use email in Blackboard?</question>
  <answer>Blackboard has a built in email function that allows both instructors and students to email the entire class, groups, or individual members. Students and instructors are automatically added to the email list when they're enrolled in the course. (Some instructors may disable part of this functionality.) It is very important to note that Blackboard does not keep a record of emails that have been sent! You should receive a copy in your email inbox, but no other record exists. There are 5 simple steps to basic email use: 
<liF>Click on the Communication navigation button</liF>
<liF>Choose Send E-mail </liF>
<liF>Click on Select Users </liF>
<liF>Click on the box of the person you want to send e-mail to </liF>
<liF>Enter your subject and message </liF>
<liF>Click Submit </liF>
</answer>
</faqNode>
<faqNode>
<question>What else should I know about Blackboard email?</question>
<answer>You can send e-mail to all users associated with the course (students and instructors) by choosing All Users. You can send a copy of the e-mail to yourself (for records/verification purposes). You can include attachments with your e-mail.</answer>
</faqNode>
<faqNode>
  <question>Can I check my email messages from within Blackboard?</question>
  <answer>No. Blackboard allows you to send email to your instructor from within your course; however, it does not allow you to collect or read that email via Blackboard. Email sent from Blackboard goes to your LCC email address and must be read through a regular client-side email program.</answer>
</faqNode>
<faqNode>
  <question>How do I respond to a message in the discussion forum?</question>
  <answer>Enter the forum in question by clicking on the name of the forum itself 
Click on the subject line of the message you want to read and respond to. (Note: You can't respond to a message unless it is open on the page before you, and so you have to open the message first). The message should now be visible on your screen; locate the Reply button adjacent it, and click on it. In the message form that appears, fill out the subject line and then type your response in the open textbox. When finished, scroll down to the bottom of the page, and hit the Submit button</answer>
  <picture>BlackboardFAQ_Communication03.png</picture>
</faqNode>
<faqNode>
  <question>How do I view multiple messages on the page at once, without having to click on each message individually?</question>
  <answer><![CDATA[ Enter the discussion forum in question. Locate the dropdown list that appears under the thread box. You should see an expanded menu. Some of these read "Select All", "Unselect", "Invert", etc. Click on "Select All" (or, alternatively, manually place a check mark in the empty box next to each message you want to read). Now click on the "Collect" icon at the topf of the page. What you should get after doing this is a long list of all the messages you selected, open and available for reading on the page before you. Note: attachments to messages cannot be clicked on and opened when messages are viewed in this fashion; if you want to be able to open up files that are attached to messages, then you need to view those messages individually in the traditional manner.) ]]></answer>
  <picture>BlackboardFAQ_Communication01.png</picture>
  <picture>BlackboardFAQ_Communication02.png</picture>
</faqNode>
<faqNode>
  <question>Are there tutorials on using the Discussion Forum?</question>
  <answer>Yes there are.</answer>
  <url>http://www.lakelandcc.edu/dl/bt.htm</url>
</faqNode>
<faqNode>
  <question>Where did these questions come from?</question>
  <answer>Some questions &amp; answers were taken from the University of Alaska</answer>
  <url>http://technology.uaa.alaska.edu/blackboard/studentfaq.cfm</url>
</faqNode>
</faq>