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Helpdesk Hours:
Monday - Thursday 8am - 8pm
Friday 8am - 5pm
Saturday 9am - 4pm

The Technology Division, through the Customer Services team, provides a Help Desk service on campus for all college employees for all PC, printer, network, Internet, Banner, telephone and voicemail problem reporting and service needs, and to students for Lakeland OnLine. Distance learning and student email issues. Help is provided for applications, software, hardware and system problems that may require repair or installation support.

The Help Desk is accessed by dialing 5112 from within the college and 440.525.7570 from off campus during the hours of operation listed on the left. In addition, voicemail service and email service are provided so problems can be reported 24 hours a day, seven days a week. Critical after-hours callers are instructed on the voicemail message to call the Campus Police Department at 440 525-7241; they call the designated on-call staff member. Non-urgent problems can also be reported via e-mail, mailto://lcchelpdesk@lakelandcc.edu.

The Help Desk provides employee training classes to employees, based on a needs analysis from Help Desk calls.